Monthly Maintenance Plan (Optional)
The Monthly Maintenance Plan is an optional add-on to any project. Clients opt in or decline when they sign. It is governed by the client's Service Agreement and Exhibit A — Standard Terms.
What the Plan Covers
| Service | Details |
|---|---|
| Monitoring | Uptime, form, bot and automation checks |
| Bug fixes | Fixes for defects in work Consultant delivered, within included support hours |
| Updates | Software, plugin, platform and integration updates as released |
| Platform changes | Minor rework when a connected platform changes features or API |
| Content edits | Small text, image, price or link changes, within included hours |
| Backups | Site, workflow or data backups where the platform allows |
| Health report | Short monthly summary of checks, fixes and recommendations |
| Support response | Business hours PT, within 1 business day; urgent outages within 4 hours |
Not Covered
New features, pages, automations or redesigns; rebuilds required by a major platform overhaul; hosting, domains, software and API usage (billed under the Monthly Technology Fee); problems caused by Client or other vendors editing the work; and outages of third-party platforms. These are quoted separately.
Monthly Fee
- The maintenance fee and included support hours are set per project.
- Unused hours do not roll over. Work beyond included hours is billed hourly, approved in advance.
- Billed monthly in advance; first month due at opt-in.
Term and Cancellation
- Month-to-month, with a 3-month minimum.
- Either party may cancel with 30 days' written notice after the minimum.
- Consultant may change the fee with 30 days' written notice; Client may cancel before the change takes effect.
- If payment is more than 10 days late, maintenance may be paused until the account is current.
If Client Declines or Cancels
Support requests are billed hourly with a 1-hour minimum, scheduled as Consultant's calendar allows. Rejoining the plan may require a reactivation fee plus any catch-up updates.
Access
Client will keep Consultant's admin access active on all covered accounts. Consultant is not responsible for issues it cannot reach because access was removed.